Terms of Service - Teedot Creative

Version 1.8 – 01.02.2026

This Services Agreement (the “Agreement”) contains the complete terms of service which govern your contract of Website Design, Development and other Internet-related services provided by Teedot Creative (Point Creative Solutions SPC) (the “Services”). As used in this Agreement, “Teedot Creative (Point Creative Solutions SPC)” means “Agency” and “Client”, “you”, or “your” means you. You acknowledge that you have read the Agreement, and you agree to its terms and all policies posted on the Teedot Creative site. As referred to in this Agreement, “Website” refers to a World Wide Web site and “Agency’s website” refers to the Website located at the URL https://www.teedotcreative.com or any other successor Websites owned or maintained by Teedot Creative (Point Creative Solutions SPC).

The following terms apply to all services provided by Teedot Creative (Point Creative Solutions SPC) to the Client.

SERVICES

The Client hereby engages the Agency, and the Agency accepts such engagement to provide the services for the Client as detailed in the ‘Scope of Work’.

The Agency represents and warrants that Agency has the knowledge, skills, and experience necessary to produce the contracted work. Agency agrees that the Website will be an original work. Agency also guarantees that the final Website will be free from any plagiarism or likeness to a Website not belonging to or created by Agency.

The Agency will retain intellectual copyright of any material, including any source code and original images created for the client until the project is handed over and the invoice is paid in full after which the Website will become the intellectual property of the Client, free and clear, as a work made-for-hire.

DEFINITIONS

Handover: The point at which the project is considered complete, occurring when all of the following conditions are met: (a) final payment has been received in full, (b) the Client Review period has expired without objection, and (c) the Website has been launched and is live to the public.

Scope of Work: The written project description, specifications, deliverables, milestones, and timeline as detailed in the formal quotation, project proposal, or agreement provided to and accepted by the Client, whether delivered as a separate document or via email.

Work Completed: The subjective assessment by the Agency of project progress based on completion of defined milestones (including but not limited to research, planning, wireframing, design, development, and quality assurance) as specified in the Scope of Work. Where no milestones are defined, the Agency’s reasonable assessment of work completed shall apply.

Material Breach: A significant failure by either party to perform their obligations under this Agreement, including but not limited to: failure to make payment when due (by the Client), failure to deliver work as specified in the Scope of Work (by the Agency), provision of illegal content (by the Client), failure to provide required access or materials (by the Client), or abandonment of the project (by either party).

Third-Party Components: Any software, plugins, themes, libraries, frameworks, or services not developed by the Agency, including but not limited to content management systems (e.g., WordPress), third-party plugins (free or paid), external APIs, hosting platforms, and any other software or services created and maintained by parties other than the Agency.

SCOPE OF RESPONSIBILITY

The Agency’s responsibility is limited to the delivery of the Website as specified in the Scope of Work. The Agency’s obligations end upon Handover of the completed Website to the Client.

Unless a separate maintenance or management agreement is in place, the Agency has no obligation to:

Monitor, update, or maintain the Website after Handover
Ensure compatibility with future updates to Third-Party Components
Optimize performance after deployment
Provide technical support beyond the 10-day Client Review period
Monitor or prevent security vulnerabilities that emerge after Handover

Any work requested after Handover, including updates, modifications, plugin compatibility fixes, performance optimization, or security patches, will be considered a new project and billed separately at the Agency’s prevailing rates.

WARRANTIES AND LIMITATIONS

The Agency warrants that the Website will function as specified in the Scope of Work at the time of Handover and has been tested in the development environment provided by the Agency.

The Agency makes no warranties regarding:

Performance under conditions not tested during development, including but not limited to high traffic volumes, specific hosting configurations, or third-party service changes
Compatibility with future versions of browsers, content management systems, plugins, themes, or other third-party software
Uninterrupted or error-free operation after Handover
Fitness for purposes not explicitly stated in the Scope of Work

Website performance is dependent on factors outside the Agency’s control, including but not limited to:

Adequate hosting resources (server capacity, bandwidth, processing power)
Proper hosting configuration and maintenance
Third-party service availability and performance
Internet connectivity
End-user device capabilities and browser compatibility

The Agency is not responsible for performance degradation, downtime, or errors caused by inadequate hosting resources, hosting provider issues, third-party service failures, or changes made to the Website by parties other than the Agency.

THIRD-PARTY COMPONENTS

The Website may incorporate Third-Party Components selected by the Agency to meet the requirements specified in the Scope of Work. The Agency will select reputable Third-Party Components based on current industry standards and the project requirements.

The Agency is not the developer or maintainer of these Third-Party Components and therefore cannot guarantee their future performance, security, or compatibility. The Agency is not liable for:

Bugs, errors, or security vulnerabilities in Third-Party Components
Discontinued support or development by third-party providers
Incompatibilities arising from updates to Third-Party Components
Changes to third-party service terms, pricing, or availability
Security breaches resulting from vulnerabilities in Third-Party Components

The Agency will inform the Client of Third-Party Components during the project. Ongoing maintenance, updates, and security monitoring of Third-Party Components after Handover are the Client’s responsibility unless covered under a separate maintenance agreement.

ACCEPTANCE

It is not necessary for the Client to have signed an acceptance of these terms for them to apply. If the Client accepts/approves an invoice/quotation through a deposit payment then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

LIMITATION OF LIABILITY

The Agency’s total aggregate liability for any and all claims arising from or related to the services provided under this Agreement shall not exceed the total fees paid by the Client to the Agency for the specific project or service period giving rise to the claim.

The Agency shall not be liable for:

Loss or damage caused by any inaccuracy, omission, delay or error in the production of the Website.
Unforeseen interruptions to, or down-time of the services provided.
Loss or damage of hosted data including (but not limited to) Website content & emails.
Loss of Client stored data on hosting or other services due to unpaid invoices.
Delays of project completion due to unpaid invoices.
Data breach caused by a third party.
Improperly provided content by the client.
Loss of domain (if managed by the client)
Breach of any laws arising from work on this project.
Force Majeure; causes beyond reasonable control including, but not limited to, acts of God, war, civil unrest, government actions, natural disasters, and other acts which may be due to unforeseen circumstances.
Any indirect, consequential, special, incidental, or punitive damages.

Nothing in this Agreement shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

PAYMENTS

Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Unless otherwise agreed, payment for Website design & development services is due in two parts, 50% before project start and 50% on project completion or 30 days, whichever is earlier. Any delay in payment will result in delays and any promised timeline estimates will be null/void.

The Client agrees to reimburse the Agency for any additional expenses necessary for the completion of the work or during the management phase of the website. Expenses may include, but are not limited to; purchase of domain names, special fonts, stock images, analytics, map display APIs.

Additional expenses exceeding USD $250 (or equivalent in other currencies) require written approval from the Client before being incurred. The Agency will provide an itemized estimate for such expenses and await Client approval before proceeding. Expenses under this threshold may be billed without prior approval but will be itemized on the invoice.

No refunds can be provided for any services terminated by the Client once the project or service period has commenced.

CLIENT REVIEW

The Agency will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Agency otherwise within ten (10) days of the date the materials are made available to the Client.

DEFAULTS

Accounts unpaid 30 days after the date of invoice will be considered in default. If the Client in default maintains any information or files on the Agency’s web hosting or other services, the Agency will, at their discretion, remove all such material from its web hosting or other services. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account.

Clients with accounts in default agree to pay the Agency reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by the Agency in enforcing these Terms and Conditions.

TERMINATION

Client Termination of Fixed-Price Projects

Once work has commenced, the Client may not terminate without cause. If the Client terminates without cause, the Client shall pay the greater of: (a) the full remaining contract balance, OR (b) 50% of the remaining contract value plus all work completed to date.

The first 50% deposit is non-refundable once work starts. The second 50% payment becomes due immediately upon termination, regardless of completion status.

Client Termination of Recurring Contracts

Recurring service contracts (including maintenance, management, retainer, or subscription services) are subject to a minimum commitment of three (3) months unless otherwise specified in the Scope of Work.

During the minimum period, termination is only permitted for Material Breach. After the minimum period, recurring contracts automatically renew for successive periods equal to the original term unless either party provides written notice of termination.

Either party may terminate a recurring contract after the minimum commitment period by providing thirty (30) days written notice via email to the other party’s designated email address, WhatsApp, or physical letter. If no termination notice is received, the service will auto-renew for the same period as previously agreed.

Early termination without cause requires payment of all remaining months in the minimum commitment period. Renewal fees are subject to change and any change in fees will be communicated to the Client at least 60 days prior to service renewal.

Agency Termination Rights

The Agency may terminate immediately and without liability if the Client:

Commits a Material Breach (non-payment, failure to provide materials/access, illegal content requests)
Engages in or requests the Agency to participate in criminal or illegal activities
Harasses, threatens, or abuses the Agency or its representatives
Exhibits unethical, dishonest, or unprofessional conduct
Files or threatens legal action against the Agency
Makes defamatory statements about the Agency
Creates legal, reputational, or ethical risks for the Agency

Upon Termination

All termination fees and outstanding invoices become immediately due and payable. The Agency delivers completed work only after receiving full payment. The Agency may withhold incomplete work at its discretion. All deposits and advance payments are non-refundable. IP rights transfer only for fully paid work. Third-party licenses transfer where possible or are discontinued. Payment obligations survive termination.

CONTENT

All content to be included in the Website, text and images must be provided by the Client. All text content must be provided in an organized manner, in a Word file, text selectable PDF or Email. Images must be provided as high resolution electronic files (JPEG, GIF, TIFF, PNG, PSD). Logos must be made available in a usable vector format (PDF, EPS, AI). Any fonts relating to corporate branding must also be provided in normal and web formats (TTF, OTF, WOFF, WOFF2)

Any updates if and when required must be provided with the aforementioned specifications and clear update instructions.

The Client is responsible for the accuracy of content provided and ensuring that this material does not infringe any copyright laws.

Any delays caused by the inability to provide all requested content in a timely manner or suitable format will affect the delivery time and the Agency cannot be held liable for any such delays.

THIRD PARTY LICENSING & SUBSCRIPTIONS

Any product, software or service that requires licensing will remain licensed to the Agency. Some parts of the website may require certain product, software or service to be continuously licensed in order to function. As long as there is a contract between the Agency and Client to maintain or manage a website any licensing is the responsibility of the Agency. Should there be no contract in place for maintenance or management of the website, any transferable licence will be transferred to the Client. However, in the case that the licence cannot be transferred, it would be the responsibility of the Client to acquire the necessary licences to maintain continuity of certain functionalities on the website. It is the responsibility of the Agency to inform the Client of all necessary third party licensing that may be required for the functionality of the website.

In the case of subscriptions that are charged pro-rata based on usage, the responsibility of these payment will fall on the Client. These charges (if any) will be additionally invoiced to the Client at the end of each month.

ACCESS REQUIREMENTS

For client purchased/owned domain, hosting and other utilities, full access to modify these resources must be provided to the Agency to be able to successfully perform necessary tasks related to the creation of the Website. Failure to provide access or to any such services may cause delays or additional costs to rectify the situation.

DESIGN CREDIT

A link to the Agency’s website will appear in small type at the bottom of the Client’s website. For removal of this design credit, a nominal fee of 10% of the total project cost (excluding hosting, maintenance, and other recurring charges) will apply.

The Client also agrees that the website developed for the Client may be presented in the Agency’s portfolio and at web design/design related awards/competitions/showcases.

DATA PROTECTION

The Agency will process any personal data provided by the Client in accordance with applicable data protection laws and regulations. The Agency will implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or damage.

Where the Agency processes personal data on behalf of the Client, the Agency acts as a data processor and the Client acts as the data controller. The Client is responsible for ensuring that any personal data provided to the Agency is collected and processed in accordance with applicable data protection laws.

The Client agrees to provide necessary privacy notices to individuals whose data is collected through the Website and to obtain any required consents for data processing activities.

DISPUTE RESOLUTION

In the event of any dispute arising from or related to this Agreement, the parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved within 30 days of written notice of the dispute, either party may escalate the matter to mediation.

If mediation does not result in resolution within 60 days, either party may pursue binding arbitration or litigation as provided under the Governing Law section below.

GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the Sultanate of Oman. Any disputes arising from this Agreement that cannot be resolved through the Dispute Resolution process outlined above shall be subject to the exclusive jurisdiction of the courts of the Sultanate of Oman.

For Clients based outside of Oman, the parties may mutually agree in writing to submit disputes to the jurisdiction of the Client’s local courts or to international arbitration under mutually agreed rules.